If on the off chance we don’t carry an item that is needed by a customer, A Special Order can be placed with a member of our staff, to bring a specific item. Please note, all Special Orders require a full non-refundable deposit and are considered Final Sale. Please reach out to one of our product specialists at (416)990-5080 or send an email to info@pachatools.com for further assistance.

We are happy to provide a 30 day return on most products. All returns require a receipt and will be returned to original tender. Returns after 30 days must be unopened and warrant store credit only up to a maximum of 60 days. Pacha Tools reserves the right to decline the return of any product.

All products must be returned in their original packaging. The product must be in like-new condition and show no signs of use. An opened item may qualify for return or exchange. Final Sale items are non-refundable. Items being returned online are subject to return shipping fees. Please read the complete policy below for full details.

Please have the following ready to proceed with a return or exchange:

 Original purchase receipt. Either paper or electronic

 The card or tender originally used for payment. If payment card is not available, a non- refundable store credit will be issued

 All original package contents and packaging. For kit items, all components must be

included (tools, batteries, charger). Any additional bonus items included in the original sale must also be included

 Contact information matching the original bill of sale including name, address, phone number, email address. Confirmation of these details may be requested in the form of Government issued identification 

Product condition requirements

Many items may qualify for return or exchange, even when the packaging has been opened. The product must be in like-new condition and not used. The product must be able to be resold as new. Any signs of wear or damage to the product or packaging will result in a denied return. Final Sale items may not be returned as well as certain products that must be unopened for

safety and quality assurance purposes.

Final Sale Items

The following products cannot be returned:

*List products that are exempt from return*

Bonus and Free Items

Some purchases may include bonus items or free gifts with purchase. These items do not have cash value and may not be returned on their own. If free or bonus items are defective, they must be serviced under the terms and conditions of the manufacturer’s warranty. If an item being returned included a bonus or free item, the bonus or free item must be returned as well. Any included bonus or free item not returned with the primary item will have the retail value applied against the return value of the primary item.

Bundle Purchases

Some items may be sold as a bundle. A bundle is a set of items that are sold together as a package at a reduced price vs. purchasing the items separately. If you return one or more items in a bundle, the bundle price will be broken and separate item charges at current pricing will apply. Any items from the bundle not returned will first be charged at the current price, then the items being returned will be processed using the price marked in the bundle from the original receipt.

Defective items

Most defective items can be returned or exchanged within 30 days of purchase. All original packaging and contents must be provided. Final sale items must be serviced under warranty at a licensed service provider and may not be returned or exchanged.

Pacha Tools Inc. have respect for you and your privacy. We will never sell your personal information or distribute it to anyone without your consent. Your online privacy is also our concern. We use SSL encryption technology to protect your information when it is being transmitted through the internet, to and from your computer.

Cookies

We use “cookies” for the purpose of ease. For example, “cookies” assist with keeping your account information to be associated to strictly your account and not anyone else’s account. “Cookies” also keep your information together for when you have one product in your shopping cart while continuing to browse for products at the same time. “Cookies” do not give your computer viruses and they are not able to go into your computer settings and share your other information with us.

Information Sharing

Your personal information is only used or disclosed for our business purposes and as legally required or permitted, which includes the following:

Third parties who provide services on our behalf. 

We share information such as name, address, phone or mobile numbers with our service providers who provide services on our behalf, such as our delivery service providers who ship and deliver your online orders, process your payments, email messages, and order shipment tracking. When completing an order on our website you are electing to be called/sent SMS messages updating the delivery status of your shipment as it is transported.

 Our service providers may have access to your information on a confidential basis only to perform their functions. None of these companies have the right to use your personal information for any reason other than completing their specific services, except as may be permitted by Canadian law. We might also share information with vendors/manufacturers of our products and services to respond to your reviews and questions.

Mobile Terms of Service

The Pacha Tools mobile message service (the "Service") is operated by Pacha Tools. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. By consenting to Pacha Tools’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Pacha Tools through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Pacha Tools. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

For Service support or assistance, call us at 416-990-5080 or email info@pachatools.com

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

 To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. 

If we must legally comply with the law.  For example, we and our service providers may disclose information to respond to a subpoena or court order. We may also disclose information to a government agency or as otherwise required or permitted under Canadian law.

To protect you.

We may disclose your information such as name, address, phone or mobile number, emailaddress to our suppliers or other business partners who need to contact you about a specific product in the event of including but not limited to a warrant claim, a product safety issue or recall.

Preferences

You can change your preferences to opt-out of marketing messages by unsubscribing at the bottom of each email or emailing info@pachatools.com Even if you unsubscribe from our marketing messages, we may still contact you for transactional purposes like confirming an order or service request, responding to customer service inquiries, or notifying you for product recalls. Signing up for an account on our site implies that you would like to receive emails from our company.